30-day money-back guarantee
If the penguins aren't for you, return them unused in their original packaging within 30 days of delivery for a full refund of the item price.
How to return
- Email us at waddleandglow@gmail.com with your order number.
- We'll reply with the return address and instructions.
- Once your return arrives and is checked, we refund your original payment method within 14 days.
Return postage for change-of-mind returns is paid by the customer. Please use a trackable service.
Damaged, faulty or wrong item?
Email us within 30 days of delivery with a photo and your order number. We'll send a free replacement or a full refund — no postage to pay.
Your legal rights
This is in addition to your statutory rights, including (for UK customers) the right to cancel an online order within 14 days of delivery under the Consumer Contracts Regulations 2013.