Privacy policy

PRIVACY POLICY
Last updated: 17 October 2026

Waddle & Glow ("we", "us") runs this online store. This policy explains how we collect, use and protect your personal information when you visit our website or buy from us.

INFORMATION WE COLLECT
- Contact and order details: your name, email address, shipping and billing address, and phone number if you give it.
- Payment details: handled securely by our payment providers (Shopify Payments). We never see or store your full card details.
- Order history: what you buy, return or ask us about.
- Device and usage information: your browser, device, IP address and how you use our site, collected through cookies and similar technologies.

HOW WE USE IT
- To process, ship and support your orders, returns and refunds.
- To reply to your messages.
- To prevent fraud and keep our store secure.
- To improve our website and, if you agree, send you offers. You can unsubscribe from marketing emails at any time.
- To meet our legal obligations.

WHO WE SHARE IT WITH
Only with trusted service providers who help us run the store, such as Shopify (hosting and checkout), payment providers, our suppliers and delivery companies, and analytics or advertising partners. They may only use it to provide their services. We never sell your personal information.

INTERNATIONAL TRANSFERS
Your information may be processed outside the UK, for example by our suppliers and service providers. Where this happens, we rely on recognised safeguards such as standard contractual clauses.

COOKIES
We use cookies to run the store, remember your basket and understand how our site is used. You can manage cookies in your browser and through our cookie banner.

HOW LONG WE KEEP IT
We keep your information only as long as needed to fulfil your order, provide support and meet legal and tax requirements.

YOUR RIGHTS
Under UK and EU data protection law, you can ask to access, correct, delete or receive a copy of your personal information, object to or restrict how we use it, and withdraw consent at any time. You can also opt out of targeted advertising through our "Your Privacy Choices" page. To make a request, email us. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk) or your local data protection authority.

CHILDREN
Our store is not intended for children, and we do not knowingly collect information from anyone under 16.

CHANGES
We may update this policy from time to time. The latest version will always be on this page.

CONTACT
Waddle & Glow — waddleandglow@gmail.com